Safety
How we protect your photos
Family photos are precious and personal. Here is, in plain words, what happens to yours with us.
Where your photos are stored
- Your photos are kept in private storage, never in a public folder. They travel over an encrypted connection and are stored encrypted by our hosting provider.
- When you look at a photo, the site opens it with a temporary key that stops working after about ten minutes. Links copied from the page don't keep working.
Who can see them
- You.
- Family members you invite to an album.
- People you send a share link to, for as long as the link is on.
- If you order Expert review, an authorised reviewer can view the selected original and result to complete your request.
Share links you control
- You choose how long a link works: 7 days, 30 days, 1 year, or until you turn it off.
- We email you every time a link is created, so you always know what is shared.
- On My account you see every link, and can turn it off or delete it with one tap.
AI restoration
Your photos are sent to our AI provider only to be restored. We never use them in marketing.
Payment
Payments are handled by Stripe. We never see or store your card details.
When photos are deleted
- Photos that aren't in an album are deleted automatically 30 days after restoration.
- You can delete a single photo at any time.
- You can delete your account and every photo on My account. It happens right away.
Your copy
On My account you can download all your photos, originals and restored, in one file.
Questions?
Email us and a person will answer. You'll find the address at the bottom of every page.